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Telemarketing Companies
and Telemarketing Services

This section features companies that provide inbound or outbound telemarketing services. If you'd like to nominate appropriate websites that we have missed, please email John Kremer. Also, let us know if any information needs to be changed or updated. Thanks for your support. — John Kremer, author of the Complete Direct Marketing Sourcebook

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Access Direct Telemarketing — 800-892-8276. Inbound, outbound.

Alliance Direct Services — 818-767-7500; Fax: 818-767-3400. Inbound telemarketing with soft-sell services.

America's Call Center, 7901 Baymeadows Way #14, Jacksonville FL 32256; 904-730-6949; 800-598-2580; Fax: 904-737-1107. Inbound order taking.

Ameridial — 800-445-7128. Inbound, outbound.

Ansafone Communications — 800-938-9009. Offers inbound telemarketing for infomercials and catalogs. Bilingual services, upsells, and cross-sells.

Answercomm — 215-238-6670; 800-289-5858; Fax: 215-238-5280. Since 1943. Voice mail, order inbound, and more.

APAC Customer Services, One Parkway North Center, Deerfield IL 60015; 800-OUTSOURCE. Since 1983, a pioneer and innovator of customer relationship management.

CNS Teleservices, 1557 Goodman Avenue, Cincinnati OH 45224; 888-467-6800; Fax: 513-522-3888. Inbound, outbound.

Custom Telemarketing Services, Rich Madzel; 800-379-2121. Email: info@telemarketing.com.

DecisionMakers, Robert Scott, President. A full service B2B telemarketing company and mailing list provider specializing in high level executive contact information.

DialAmerica Marketing, Judith Reifler, Vice President, Books & Entertainment, 960 Macarthur Boulevard, Mahwah NJ 07495; 201-327-0200; 800-913-3331; Fax: 201-236-8246. Email: judy_reifler@dialamerica.com. Beside inbound and outbound services, they also can handle after hour and overflow phone calls. For outbound services, they will work on a per order basis (getting paid only for sales actually produced).

D.M.D. Marketing, Sharon Wysocki, Managing Partner, 1569 Parkway Avenue, West Trenton NJ 08628; 609-434-9000. Email: dmdmarketing@aol.com.

Dohlenburg & Besselmann GbR, Peter Dohlenburg, Friedrich-Ebert-Strasse 151, 48153 Muenster, Germany; 0049-251-68687-0; Fax: 0049-251-68687-99. Email: info@dohlenburg-besselmann.de. A German telemarketing company specializing in high-level business contacts.

DRS Acquisitions, Richard Fisher, VP, Client Relations. Email: info@drsacquisitions.com. “DRS Acquisitions provides customers B2B/B2C Sales, B2B/B2C appointment setting, marketing research, BPA (Business Publication Audit), lead generation, customer satisfaction surveys, political campaign programs, soft collections, sales verifications, and message blasting services.”

eCoast Sales Solutions, Rochester NH; 603-516-7516. Email: jrobinson@ecoastsales.com. Telemarketing company.

800 Direct, 8130 Remmet Avenue, Canoga Park CA 91304; 800-888-5524; Fax: 818-713-8219. Inbound order taking, payment processing, fulfillment. Also outbound telemarketing, full lettershop capability, and more.

Gannett Marketing Services Group — 800-523-7346; Fax: 703-658-8301. Offers database marketing services, including lists and databases for telemarketing.

Grapevine Marketing Agency, Jubilee House, Sandown Road, Derby DE24 8SR UK; 0845-009-9089. Telemarketing agency specializing in lead generation, database cleaning, event marketing, market research, and customer surveys.

InPulse Response Group, 501 North 44th Street #300, Phoenix AZ 85008; 602-643-2076; Fax: 602-643-2727. Inbound telemarketing with dedicated numbers assigned to each ad buy for enhanced tracking and seamless integration with the client company; outbound telemarketing to existing customers billed on a per-sale basis; live Internet chat support to enhance sales on e-commerce sites.

Kimcot Inc., Nathan Neveau, Marketing Manager; 416-642-6162, ext. 239; Fax: 416-913-1432. Email: kimcotca@canada.com.

Link Telemarketing — 800-541-LINK. Inbound, outbound.

MarCom — 800-725-0900. Motto: America's leading teleservices company. Inbound, outbound, bilingual.

Market Makers — “Market Makers is a UK based full service direct marketing agency & telemarketing company specifically specialized in telemarketing services providing support in inbound telemarketing, lead generation & telesales.”

Market USA, 2200 E Devon Avenue, Des Plaines IL 60018; 847-803-1900; 800-MKT-USA1; Fax: 847-803-1825. Email: bzeller@marusa.com. Inbound and outbound telemarketing.

Motivational Marketing, Rich Price, 18 Railroad Avenue, Rochelle Park NJ 07662; 201-556-9090, ext. 1401. Email: rprice@mmius.com.

MPC Call Centers — 800-776-4448. Toll-free services, order taking, interactive services.

Navigator Customer Management, Navigator House, Restmor Way, Wallington, Surrey SM6 7 AH, United Kingdom; 44-800-6123-321. A relationship marketing company offering professional customer service solutions and customer management telemarketing services.

Noble Systems, 4151 Ashford Dunwoody Road #550, Atlanta GA 30319-1462; 404-851-1331; Fax: 404-851-1421. Email: info@noblesys.com. Provides customized call center automation.

NomKa Call Centers, P O Box 57, Placentia CA 92805; 877-526-6652. Offers outbound telemarketing, cross-selling, and up-sales.

1800 Telemarketing, Robert Kaiser, President; 330-825-2407; 877-864-2251. Email: consultant@telemarketingconsultant.com. Telemarketing company.

Outselling, Christopher Ciaburro, 100 Grove Street, Worcester MA 01605; 508-793-1800; Fax: 508-793-8659. Email: ciaburro@outselling.com. Offers B2B teleservices for publishers, information services, new media, and Internet companies. The founder set up and managed telemarketing units for Sybex and Osborne McGraw-Hill, among others.

Preston Enterprise, Bonnie Preston, 4232 Commercial Way, Glenview IL 60025; 847-294-0740; Fax: 847-294-0749. Email: bonnie@appointmentsbypreston.com.

Proxy Communications, Douglas Mitchell, 140 Valley Drive, Brisbane CA 94005; 800-776-9980; Fax: 800-456-5512. Email: dmitchell@proxycom.com. Offers inbound telemarketing and order-taking. They work with a number of book publishers on on-going and one-shot programs. Clients include Berrett-Kohler, Discovery Channel, and The Nature Company.

Real Marketing Services — 619-458-9595; Fax: 619-458-9155. Inbound, outbound.

Ridge Telemarketing UK, Michael Kelly. Email: mkelly@ridgebusiness.com. Telemarketing services for the United Kingdom.

Ryla Teleservices, Robb Duke, Marketing Director; 678-505-4956; Fax: 678-434-0048. Email: rduke@rylateleservices.com.

QuoteCatcher, Colorado Innovations, Greg Ahem; 720-257-7900, ext. 901. Email: gregahem@quotecatcher.com. They provide up to five quotes for inbound, outbound, and offshore telemarketing services: http://www.quotecatcher.com/Site/Quote/MarketingAdvertising/Telemarketing.aspx.

Signature Teleservice — 800-521-6202. Inbound, outbound, bilingual.

Talk2Rep, 8795 W McNab, Tamarac FL; 866-856-2REP. Email: jryan@talk2rep.com.

The Telemarketing Company, 3945 N Neenah, Chicago IL 60634; 847-965-4742; 800-777-6348; Fax: 847-966-9967. Inbound, outbound, customer service, inquiries.

The Telemarketing Company, 26-27 Regency Square, Brighton, East Sussex BN1 2FH, United Kingdom; 44-1273-765000; Fax: 44-1273-765111. Email: info@ttmc.co.uk. Offers a complete range of outbound business-to-business telemarketing services.

Telemarketing Consultant — Robert Kaiser, 330-825-2407. Email: tc@neo.rr.com.

Telenational Marketing, 2918 North 72nd Street, Omaha NE 68134; 800-333-6106; Fax: 402-392-1451. Email: tnmsales@telenational.com. Inbound and outbound teleservices since 1988. They provide direct response inbound call handling for medium and smaller sized companies.

Telequest Teleservices, 1250 E Copeland Road #800, Arlington TX 76011; 800-833-4443; Fax: 817-460-1287.

Tele Resources, Mark Swanson, Director of Business Development, 1203 London Road, Duluth MN 55802; 888-698-8787, ext. 114; Cell: 715-563-3606. Email: mark.swanson@teleresources.net. An outbound telemarketer only.

Telesales Services, Bill Samuels, President; 716-388-8776; Fax: 716-377-5320. Email: wssiv@telesalesservices.com. Telemarketing call center.

Teleservices News, Renée Wijnen, Editor, 100 Avenue of the Americas, New York NY 10013; 212-925-7300, ext. 232; Fax: 212-925-8754. Email: renee@dmnews.com. This is a monthly supplement to the weekly DM News tabloid that covers the telemarketing industry.

TeleStar Marketing, Bob Cox, Media PA; 800-220-3165. Inbound and outbound.

Trans-Action Teleservices, Thomas F. Wogan, President, 4042 West 111th Street, Oak Lawn IL 60453; 708-857-5000, ext. 259; 800-394-2323; Fax: 708-857-5029. Email: twogan@transtm.com. Provides outbound and inbound services from its midwest U.S. based call centers. Services telecom, publishing, lead generation, college recruitment, nonprofits, and political canvassing.

USA 800, 6608 Raytown Road, Kansas City MO 64133; 816-358-1303; 800-790-0790 or 800-821-7539; Fax: 816-358-8845. The nation's largest employee-owned teleservices company. Provides inbound, outbound, and Internet call connect services. They provide services for a number of book publishers, including M Gordon Publishers.

West TeleServices Corporation, 11808 Miracle Hills Drive, Omaha NE 68154; 800-542-1000 (operator teleservices); 800-841-9000 (interactive teleservices), and 800-709-7300 (direct teleservices).

Wexford Hall Corporation, 6849 Old Dominion Drive #315, McLean VA 22101; 703-761-0774. Email: reggie.gwira@drcs.com. Inbound and outbound telesales of books, videos, subscriptions, and professional reference materials for leading publishers.

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